RETURN POLICY
 
Last updated November 21, 2024
 
Thank you for your purchase. We hope you are happy with your Mentirosa® game sets. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only.
 
Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within thirty (30) days of the purchase date. Game sets must include all dice, player’s cups and storage cases originally included. 
 
RETURN PROCESS
 
To return an item, please email customer service at games@mentirosa.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
Mentirosa Games & Entertainment
Attn: Returns
RMA #
10100 SW 141 ST
Miami, FL 33176
United States
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
EXCHANGES
 
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (15) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
 
EXCEPTIONS
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
 
+1 888-810-1795
games@mentirosa.org